FREQUENTLY ASKED QUESTIONS

We process and ship orders Monday through Friday, between 9 AM and 5 PM CST (excluding weekends and U.S.public holidays). Most orders are prepared within 48 hours before being handed over to our delivery partners.

Once your order ships, you’ll get an email with your tracking details. Need help? Contact us at support@habtbeauty.com.

Unfortunately, once your order is placed, it starts processing right away and we’re unable to make changes or cancel it. However, you’re welcome to return it once it arrives, just check out our Return & Refund Policy for details.

Not now, we’re working on offering free shipping in the future. For now, shipping costs are calculated at checkout based on your location.

Yes, you can. But please note, HABT can’t take responsibility for deliveries once they’re confirmed as delivered to these addresses.

Please contact us at support@habtbeauty.com so we can assist you in resolving the issue.

Contact us immediately at support@habtbeauty.com. While we can’t guarantee changes, we’ll do our best to help if the order hasn’t shipped yet.

We accept major credit cards and other secure payment options listed at checkout. Check our Payment Options for more information.

Yes, all transactions are processed through secure, encrypted systems to ensure your payment details are protected. For more information on how we handle and protect your data, please refer to our Privacy Policy.

Reach out to support@habtbeauty.com within 15 days of receiving your package. Please include your order number and a clear photo of the issue so we can assist you promptly.

To arrange a return, please email support@habtbeauty.com with your order number and details of the item(s) you wish to return. Our team will guide you through the next steps.

We accept returns of unused, unopened items in their original packaging within 15 days of delivery. Please contact support@habtbeauty.com to start the return process. Returns are subject to our full Return & Refund Policy, and unless the return is due to our error, return shipping costs are the responsibility of the customer.

Full ingredient details are available on each product page of our website.

Absolutely, all HABT products are 100% vegan and cruelty-free. We are committed to creating formulas that contain no animal-derived ingredients and are never tested on animals.

Our products are thoughtfully formulated without alcohol, added fragrances, parabens, silicones, mineral oils, phthalates, or sulfates.

If you experience a reaction, please send us a photo along with a note from your doctor confirming the reaction was linked to our product. Our team will work with you on next steps.

Keep products in a cool, dry place away from direct sunlight to maintain their quality.

Yes! Each product page includes usage information.

Currently, HABT only ships within the United States. We look forward to expanding our shipping destinations in the future.

Our loyalty program is free and automatic, just create an account or place an order to start earning points. For more information about the HABT Club program please visit the HABT Club page.

Your progress and rewards can be viewed anytime in the Account section. Levels are based on how often you shop with us over a rolling two-year period. For more information about the HABT Club program please visit the HABT Club page.

You will move up a level when you reach the required order count. More information about the levels please visit the HABT Club page.

Any purchases you’ve made on our website in the last two years will be included in your total. You’ll automatically be placed into the rewards tier that reflects your order history over that period.

Our goal is to reduce waste. Where possible, our packaging is recyclable, please check local recycling guidelines.

Not at this time, but we are exploring refill options for the future.

Currently, HABT products are available exclusively through our official website, but we're actively working on expanding our presence through additional online sales channels. We're also exploring opportunities to enter physical retail in the future.

Simply click “unsubscribe” at the bottom of any marketing email. Our customer service team is available Monday to Friday, between 9 AM and 5 PM CST (excluding weekends and U.S. public holidays).